Shipping policy

At Nerora, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies. We offer free shipping on all orders to the United States, Spain, and France.

Shipping Locations

This shipping policy applies to orders shipped to the United States, Spain, and France.

Delivery Times

Below are the estimated delivery times for all packages:

United States

  • Order cutoff time: 5:00 PM (EST) Eastern Standard Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
  • Order handling time: 1 to 2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
  • Transit time: 6 to 8 business days (Monday to Friday).
  • Estimated delivery time: 7 to 10 business days.

Spain & France

  • Order cutoff time: 5:00 PM (EST) Eastern Standard Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
  • Order handling time: 1 to 2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
  • Transit time: 6 to 10 business days (Monday to Friday).
  • Estimated delivery time: 7 to 12 business days.

Carrier Services

We partner with the following reliable carriers:

United States

  • USPS
  • UPS
  • FedEx

Spain & France

  • DHL
  • UPS
  • FedEx

Shipping Costs

Free Shipping: All orders to the United States, Spain, and France qualify for free shipping, with no minimum order requirement. All applicable taxes and duties for international shipments are included — you will never be charged any additional fees upon delivery.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package's journey on our Order Tracking page.

Questions?

Visit our FAQs page or contact our customer services. Frequently Asked Questions

Contact Information

Store Name: Nerora
Company Name: Refo Global LLC
Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
Serving customers in: United States, Spain, and France
Email: support@nerora.com
Phone: +1 (201) 479-9373

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We do our best to reply to your e-mail within 1-2 business days.