Frequently Asked Questions (FAQ)
Welcome to the Nerora Frequently Asked Questions (FAQ) Page.
We're here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don't hesitate to contact us.
Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:
- Order cut-off: 5:00 PM EST (orders after this ship the next business day)
- Handling time: 1-2 business days (Monday to Friday)
- Transit time: 6-8 business days (Monday to Friday)
- Estimated delivery: 7-10 business days total
For more details, please refer to our Shipping Policy.
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within the United States with no minimum purchase required. For more information, please check our Shipping Policy.
Question #3: Where is Nerora located?
Answer: Nerora is a U.S.-based fashion brand operated by Refo Global LLC, located at 30 N Gould St, STE R, Sheridan, WY 82801, USA. We ship exclusively within the United States.
Question #4: What if I receive a defective product?
Answer: If you receive a defective, damaged, or incorrect item, we will cover the return shipping costs and process your refund or replacement at no charge. No restocking fee applies. Please contact us within 30 days of delivery. For more information, see our Return & Refund Policy.
Question #5: Can I cancel my order after it's placed?
Answer: Yes, you may cancel your order before it is shipped. Please contact us immediately at support@nerora.com with your order number. Once the order has been dispatched, cancellations are no longer possible, but you may return the item under our 30-day return policy.
Question #6: What is your return policy?
Answer: We offer easy 30-day returns from the date of delivery. Items must be unused, in original condition, and include all tags and packaging. For customer remorse returns (change of mind, wrong size, no longer want the item), you are responsible for return shipping costs and a 10% restocking fee applies. For defective, damaged, or incorrect items, we cover all costs and no restocking fee applies. For complete details, please visit our Return & Refund Policy page.
Question #7: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item (within 1-2 business days), refunds are processed within 7 business days. After processing, please allow an additional 5-10 business days for the refund to appear in your account, depending on your bank or payment provider. See our Refund Policy for more details.
Question #8: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 30-day return window on all purchases. Items must meet our return criteria (unused, original packaging, all tags included). For more information, please refer to our Return & Refund Policy.
Question #9: How can I contact customer support?
Answer: You can reach our customer support team through the Contact Us page or by emailing us at support@nerora.com. We respond within 1-2 business days during our business hours: Monday to Friday, 9:00 AM - 5:00 PM (EST).
Question #10: Do you ship internationally?
Answer: No, we currently ship exclusively within the United States.
Question #11: Do you have a physical store location I can visit?
Answer: We are an online-only store, which allows us to offer premium fashion at competitive prices with a wider selection and nationwide reach.
Question #12: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact us at support@nerora.com for pricing and availability details.
Question #13: What is the process for exchanging a product?
Answer: We're happy to help with exchanges for size or color. Please contact us with your order number and the item you'd like to exchange. For detailed information, please refer to our Return & Refund Policy.
Question #14: How can I track my order?
Answer: Once your order ships, you will receive a tracking number via email. You can also track your order anytime through our Order Tracking page.
Question #15: What payment methods do you accept?
Answer: We accept Visa, MasterCard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay, Google Pay, and Amazon Pay. All payments are processed securely using SSL encryption.
Question #16: Are there any additional fees or taxes at checkout?
Answer: No. All prices displayed on Nerora include all necessary taxes required by U.S. law. No additional taxes or fees will be added at checkout, and shipping is free on all U.S. orders.
Contact Information
Store Name: Nerora
Company Name: Refo Global LLC
Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
Email: support@nerora.com
Phone: +1 (201) 479-9373
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (EST)
We do our best to reply to your email within 1-2 business days.