DO NOT SELL MY PERSONAL INFORMATION

Last Updated: November 14, 2025

At Nerora, protecting your privacy is our top priority. As a US-based business serving customers in the United States and the European Economic Area (EEA), we comply with the privacy regulations applicable in the United States, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), other applicable state-level privacy laws, and the General Data Protection Regulation (GDPR) for our European customers.

Your Rights Under US State Privacy Laws

Depending on your state of residence (e.g., California, Virginia, Colorado), you may have the right to:

  • Right to Know (Access): Request details about the specific pieces and categories of personal data we have collected about you.
  • Right to Correction (Rectification): Request the correction of inaccurate or incomplete personal data we hold about you.
  • Right to Delete (Erasure): Request the deletion of your personal data, subject to legal exceptions.
  • Right to Opt-Out of Sale/Sharing: Direct us not to sell or "share" your personal data for cross-context behavioral advertising. (Note: Nerora does not sell or trade your personal information to third parties under any circumstances.)
  • Right to Limit Use of Sensitive Personal Information (SPI): Limit the use of Sensitive Personal Information, in accordance with applicable laws.
  • Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.

Your Rights Under the GDPR (European Customers)

If you are located in the European Economic Area (EEA), including Spain and France, you have the following rights under the General Data Protection Regulation (GDPR):

  • Right of Access (Art. 15): Request a copy of the personal data we hold about you.
  • Right to Rectification (Art. 16): Request correction of inaccurate or incomplete personal data.
  • Right to Erasure (Art. 17): Request the deletion of your personal data ("right to be forgotten"), subject to legal exceptions.
  • Right to Restrict Processing (Art. 18): Request that we limit how we use your data in certain circumstances.
  • Right to Data Portability (Art. 20): Receive your personal data in a structured, commonly used, and machine-readable format, and transmit it to another controller.
  • Right to Object (Art. 21): Object to the processing of your personal data for direct marketing or based on legitimate interests.
  • Right to Withdraw Consent (Art. 7): Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority. For Spanish residents, this is the Agencia Española de Protección de Datos (AEPD) at www.aepd.es. For French residents, this is the Commission Nationale de l'Informatique et des Libertés (CNIL) at www.cnil.fr.

Legal Basis for Processing (EEA Customers)

For customers in the EEA, we process your personal data based on the following legal grounds under the GDPR:

  • Performance of a Contract (Art. 6(1)(b)): To fulfill your orders, process payments, and deliver products.
  • Legitimate Interests (Art. 6(1)(f)): To improve our website, prevent fraud, and provide customer support.
  • Consent (Art. 6(1)(a)): To send promotional communications. You may withdraw consent at any time.
  • Legal Obligation (Art. 6(1)(c)): To comply with applicable laws and regulations.

What Data Do We Collect?

We collect and process the following categories of personal data:

  • Contact Information (Name, Email, Phone Number)
  • Shipping and Billing Addresses
  • Payment Information (handled securely via our payment processors)
  • Order and Purchase History
  • Device Information (e.g., browser type, IP address)

How Is Your Data Used?

We process your data to:

  • Fulfill and deliver your orders
  • Provide customer support
  • Personalize your shopping experience
  • Improve our website and services
  • Send transactional and promotional communications (only with your consent)

We do not sell or trade your personal information to third parties under any circumstances. Data may be shared with trusted service providers (such as payment processors and logistics partners) strictly to complete transactions and deliver services.

International Data Transfers

Nerora is based in the United States. If you are located in the EEA, your personal data will be transferred to and processed in the United States. We take appropriate safeguards to ensure your data is protected in accordance with the GDPR, including using standard contractual clauses where applicable.

How to Exercise Your Rights

If you wish to exercise any of your privacy rights (whether under US state laws or the GDPR), please contact us using the following methods:

Email: support@nerora.com

Phone: +1 (201) 479-9373

Contact Form: Visit our Contact Us page

Mail:
Nerora
c/o Refo Global LLC
30 N Gould St, STE R, Sheridan, WY 82801, United States

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

We will respond to your request within 45 days for US privacy requests and within 30 days for GDPR requests, as required by applicable law. We do our best to reply to your email within 1-2 business days.

Non-Discrimination Policy

Nerora will not discriminate against you for exercising any of your privacy rights. You will not be:

  • Denied goods or services
  • Charged different prices or rates for goods or services
  • Provided a different level or quality of goods or services

Third-Party Services

We use trusted third-party service providers to help us operate our business, including:

  • Payment Processors (e.g., Stripe, PayPal) to securely process payments
  • Shipping Partners (e.g., USPS, FedEx, UPS, DHL) to deliver your orders
  • Email Service Providers to send transactional and marketing emails (with your consent)
  • Analytics Tools (e.g., Google Analytics) to understand website usage and improve user experience

These third parties are contractually obligated to protect your data and use it only for the purposes we specify.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • Remember your preferences
  • Analyze website traffic
  • Personalize your experience

You can control cookie settings through your browser. However, disabling certain cookies may limit your ability to use some features of our website.

For more information, please refer to our Privacy Policy.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this notice or as required by law. Once your data is no longer needed, we securely delete or anonymize it.

Updates to This Notice

We may update this notice from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the most recent changes were made.

Questions or Concerns?

If you have any questions or concerns about your privacy rights or our data practices, please contact us at:

Email: support@nerora.com
Phone: +1 (201) 479-9373
Contact Form: Visit our Contact Us page
Serving customers in: United States and the EEA (including Spain and France)

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

Commitment to Privacy

At Nerora, we believe your personal information is exactly that—personal. We are committed to transparency, security, and giving you full control over your data. Your trust matters to us, and we work every day to protect it.